B2B Use Case: Order Management Web Portal
The Challenge: A distributor company was losing 15% of its operational time receiving orders via email and WhatsApp, causing inventory errors, incorrect shipments, and customer service bottlenecks.
Our Solution (Custom Software): We developed a centralized B2B Portal. Now, wholesale clients log in, consult the catalog with agreed pricing, generate quotes, and track order status in real time, all connected to the company’s central database.
Immediate Benefits (ROI):
- 24/7 Self-Service: Increased customer satisfaction by eliminating dependence on sales hours.
- Zero Transcription Errors: Customers enter the order, system processes it without human intervention.
- Permanent License Savings: Company owns its platform, eliminating "per user" monthly fees required by traditional CRMs.